Returns Policy
What is RiSE?
RiSE is a skincare line created for developing skin.
The brand is designed as an introduction to skincare for teens, and a way to introduce them to positive affirmations, self-love, and daily self-care rituals. RiSE skincare is a down-to-earth, no-hidden-nasties, all-Australian company.
We combine a simple, no-frills, daily skincare routine with positive affirmation rituals to build good habits for self-love and self-care.
The products are gentle enough for all ages, made with no nasties, paraben-free, sulphate-free, and cruelty-free. RiSE is made using organic and natural ingredients packaged into a recyclable bottle.
For more information about RiSE, you can check out our About Us page.
Where can I buy RiSE?
Through our website, www.risewithyou.com.au
Are you an Australian-owned business?
Sure are! Right from a small suburb in the Hills District of NSW. Our products are manufactured here in Australia as well.
What is the shelf life of RiSE products?
The shelf-life of our products is 12 months after opening the product. Be sure to store your RiSE products in a cool and dry place.
How often should I use the products?
Face wash
It's great to start getting into the habit of using face wash each morning and night. If you're unsure, consult with your dermatologist.
I use it in the morning to help wake me up and to start the day fresh, and in the evening to remove and pollutants, sunscreen, and dirt from your skin before going to bed.
We store our face wash in the shower, which makes it easy to remember to use it.
Moisturiser
Apply our moisturiser in the morning, after you've used your RiSE face wash. Our moisturiser has SPF in it, as we must protext our skin from the strong Aussie sun rays.
Apply again at night to help your skin repair and replenish while you sleep.
Mask
Apply your face mask once a week. Use time to relax. We recommend applying it when you're having a nice bubble bath or relaxing on your bed. You can apply our mask up to three times per week if you like!
Routine
| Time | Routine |
| AM | Face wash, moisturise |
| PM | Face wash, moisturise |
| End of week | Face wash, mask, moisturise |
Sanitiser
You can use this throughout the day, anytime you are out to keep your hands clean and sanitised. We recommend keeping it close by and easy to access. I keep mine handy in my handbag, and my girls keep it in their school bag.
Orders
We accept online payments through Visa, Mastercard, Amex, AfterPay, and PayPal. For direct debit, please contact us via email.
Shipping and returns
When you place your order, we aim to ship your items out within three business days. You receive a tracking notification once your order has been sent.
Please note that due to COVID, there may be some delay in your package. We will keep you updated on any delays or issues with delivery.
| Shipping Methods | Shipping Times | Costs |
| Express |
Metro 1-4 business days Regional/Rural 1-7 business days |
$14.99 (TBC) |
| Standard |
Metro 2-10 business days Regional/Rural 2-13 business days |
$9.99 or free for orders over $75 (TBC) |
| Global | Up to 20 days | Calculated and confirmed prior to purchase (TBC) |
Changes to your order
Our aim is to process your order as quickly as we can so you can enjoy it sooner.
If you realise that you have made a mistake on anything, please email us immediately. Whilst we will try to endeavour to do what we can, we can't guarantee certain changes to your order. To avoid disappointment, we ask you to please make sure you can check all your details before processing your order.
Can I send it as a gift?
Yes, absolutely.
During the checkout process, tick the gift box and leave a personal message. We will arrange everything else for you!
Cancelling orders
Once an order is placed, we are unable to cancel. Please contact us at email@email.com if you have any questions regarding your order.
Order confirmation
You will receive an order confirmation once you have made your purchase. If you haven't received one, please check your junk mail as the filter sometimes catches our confirmation emails.
Still not there? Email us and we will investigate it for you.
What is your return's policy?
We offer a 30 day 100% money-back guarantee on all individual products purchased via our website.
To return the items please contact email@email/com to discuss a return on our products. Purchased products must be returned to be eligible for a refund. Please note we cannot cover the cost of return shipping.
My order arrive damaged, what do I do?
Oh no! We are so sorry to hear your product was damaged in transit. If your package and product arrives damaged, please contact us immediately at email@email.com
My order is missing an item(s)!
We are so sorry that we made a mistake with your order. Please contact us immediately at email@email.com and we will work on getting it sorted for you.
My skin had an allergic reaction, can I get a refund?
We put great care into creating non-skin-irritating products, and we are sorry to hear that your experience with RiSE did not live up to your expectations. If you experienced an allergic reaction, please contact us via email@email.com within 7 days of receiving your order.
I live outside of Australia, will I have to pay additional duties, VAT or others chargers?
Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. RiSE has no control over and is not responsible for any additional import charges as these charges are imposed by and controlled by local governments, border security and/or customs authorities.
It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, RiSE will refund you the cost of your purchase (minus the costs of shipping to and from your country).
Social Media
Check us out on all our social media platforms.
We are a small business and we'd love for you to like and support our pages. Feel free to tag us in any content you post about RiSE - we love seeing happy faces!
Return Policy
The RiSE products come with guarantees that cannot be excluded under Australian Consumer Law.
We accept refunds for products that are fault, or if your order is delivered with the wrong product within 7 days of delivery. If you have received a faulty or incorrect product, please contact us at email@email.com. Please include your order number and imaged or the product, and we will verify to see if you are eligible for a refund or return. Please note that shipping charges will be deducted from your refund total.
Due to hygiene reasons, we cannot accept returns or exchanges for change of mind.
Terms and Conditions
If you have any enquiries about our terms and conditions, please email us at email@email.com
Overview
This website if operated by RiSE with you. Throughout this entire website, the use of terms such as "we", "us", and "our" refer directly to RiSE.
By visiting, browsing and/or purchasing from this website, you're engaging in our "Service". This means that you agree to be bound by these terms and conditions ("Terms") as amended by us from time to time in our absolute discretion without notice. If you do not agree with Terms, please stop using this website and/or Service immediately.
This website is owned and managed by RiSE. Unless otherwise stated, the website and its contents are the express property of RiSE and RiSE reserves all the rights concerning this property. This website and the products sold are intended for young personal, non-commercial use only.
You agree to indemnify and hold harmless RiSE, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages, legal fees and costs, resulting from any violation of these Terms or any activity related to your use of website or the Service or your account (including any negligence or misconduct) by you or any other person accessing this website through your account.
Terms of Product Use
The advice on our website is not to be substituted for professional medical advice. This website is solely an online store for the distribution and sale of beauty and cosmetic products. We recommend that you consult your medical practitioner before using any of the products sold on our website to determine if they are suitable for you. If you require medical attention call 000 immediately or your physician.
Please follow guidelines of use for each product. These guidelines can be found on both the product page on our website and on the package of each product.
Your GP or healthcare practitioner should be consulted if you have any medical questions that need to be addressed. We make no guarantees about the results of your use of the product as results will vary for each user. The testimonials and reviews published on this website or about our products or Service on any other platform are the opinions of the authors only and are not medical or scientific opinions.
Disclaimer
By accessing our website, using our Service, creating an account or placing an order through the website, you assume all associated risk, including but not limited to your computer, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this website or any third-party website.
By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). RiSE reserves the right to terminate your account without notice at its discretion. RiSE is not liable for any disruptions to this website.
RiSE disclaims all liability to the fullest extent permitted by law for any injury, allergic reaction, adverse side effects, loss, or damage suffered in relation to or arising from use or misuse of a product, our website or our Service. In the event of such injury, allergic reaction, adverse side effects, loss, or damage, the maximum aggregate liability of RiSE will be the value of the product purchased. You acknowledge that we do not manufacture the products on our website, we simply distribute the products.
RiSE reserves the right to amend errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g. size, price etc.), RiSE reserves the right to refuse or cancel any order placed for that incorrectly described item. In the event of such refusal or cancellation of an order and your chosen payment method has been charged, RiSE shall issue a credit to that chosen payment method in the amount of the cancelled order.